Patient Testimonial
I had an ultrasound and an HSG done at the Norfolk office. Every staff member was amazing – so gentle, comforting and supportive. I’m very grateful for that.

Dr. Banks is attentive, kind, and professional. She answered all of our questions.

Dr. B helped me navigate endo and IVF and was insanely cheerful, down to earth, funny, caring, knowledgeable, and thorough every step of the way. I couldn’t imagine doing it with anyone else.

Dr. Martin is so knowledgeable, and from our first appointment he explained everything in a clear and compassionate way – I always felt confident with his choices for my treatment.

Dr. Schnell was able to find out what was wrong with me and was able to fix it when other doctors couldn’t, for so many years. Now my pain is gone & we are pregnant!

We have 2 beautiful babies thanks to the persistent efforts of Dr. Schnell.


Ray Tsai, Ph.D, is a certified High-Complexity Clinical Laboratory Director (HCLD) by the American Board of Bioanalysis. 

Dr. Tsai earned his undergraduate degree in Radiological Science and Technology from National Yang-Ming University (NYMU) in Taiwan. He then continued his studies at National Cheng Kung University (NCKU) to complete his Master of Science in Biomedical Engineering. Dr. Tsai completed his Ph.D. in Biochemistry, Cellular and Molecular Biology at The University of Tennessee in Knoxville. After graduating with his Ph.D, Dr. Tsai did a postdoctoral fellowship at Washington University School of Medicine in St. Louis, Missouri where he completed the Reproductive Sciences T32 training program.  

Dr. Tsai’s research interests include endometrial receptivity and cell division, topics which he has contributed to in publications including Reprod Sci and Biology of Reproduction. He is a member of the American Society of Reproductive Medicine (ASRM) and the American Association of Bioanalysis.  

Dr. Tsai joined Shady Grove Fertility (SGF) as an embryologist in 2013. Today, Dr. Tsai is the Lab Director for SGF Richmond and SGF Jones Institute.  

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  • Doctorate: The University of Tennessee, Knoxville, Tennessee 
  • High Complexity Lab Director (American Board of Bioanalysis)   
  • Larry Ewing Memorial Trainee Travel Fund, 2013.  
  • Fellowship to participate the Frontiers in Reproduction program, 2013.  
  • John R. Staley, Jr. Outstanding Graduate Student Scholarship, the University of Tennessee, 2011. 
  • American Society of Reproductive Medicine (ASRM) 
  • American Association of Bioanalysis