Even with a record-breaking snowfall and blizzard conditions, you can still count on the dedicated staff of Shady Grove Fertility when it comes to delivering exceptional, uninterrupted care to our patients.
Shady Grove Fertility Stays Open 365 Days a Year
Our patients count on us and we count on each other. Because of that commitment, we stay open 365 days a year, no matter what Mother Nature has in store. When inclement weather is forecasted, our team starts early, preparing and planning to care for patients throughout the snowstorm. Each Shady Grove Fertility office makes the difficult decision to stay open or to close based on the condition of their location and what’s in the best interest of the patients and staff. When a tough decision comes down to an office closing, it’s an all-hands-on-deck operation to make sure every patient is cared and provided for. We make sure all non-critical appointments are either rescheduled or relocated.
During Blizzard 2016, while some offices were forced to close for safety reasons, our surgery centers and embryology laboratories remained open. All time-sensitive procedures, such as egg retrievals, occurred at each of these locations, allowing patients to continue treatment cycles as planned. To stay open, dozens of dedicated staff stayed away from their families throughout the weekend in local hotels so they were able to get into work to take care of their patients.
One team member recalls, “Physicians and staff walked from their snowed-in neighborhoods, others picked up stranded teammates, and many worked through the weekend and into all hours of the night to be sure every last detail was thought of and our patients’ best interests came first. Staff who could get to an office came early and stayed late to ensure coverage. Others picked up the phone and made calls, reassured our patients, covered returning messages, you name it. We call it “the Shady Grove way.” It’s doing whatever it takes no matter what. It’s an uncompromising commitment to our mission of building families while supporting one another like family along the way.
At Shady Grove Fertility, Teamwork Makes the Dream Work
While we’d like to name every individual who gives tirelessly of himself or herself to meet the need, in reality, it’s the teamwork of 60+ physicians and over 1,000 staff who come together to make it possible. Together the Shady Grove Fertility team makes no challenge insurmountable.
It comes down to this, we CARE about our patients and want to do whatever we can in our power to be there for them. Equally important, we CARE about each other (our co-workers) and we will do whatever we can to ensure each other’s safety and success. With Shady Grove Fertility, creating families and being a family is our mission.
If you are ever unsure about the status of an upcoming appointment due to anticipated inclement weather, please check Shady Grove Fertility’s website for the latest office information. If you’re interested in learning more about fertility treatment or what makes Shady Grove Fertility unique or to schedule a virtual consult, please call our New Patient Center at 1-888-761-1967.