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Service Commitment

What We Believe In

At Shady Grove Fertility, a service organization at heart, we are fully committed to addressing and supporting all of the needs of our patients. It's one of the reasons more patients trust us than another center in the nation. We are committed to providing the most comprehensive, efficient, fiscally responsible, and compassionate care possible, involving both the medical and emotional aspects of infertility.

Delivering on What We Believe

Our primary role is to provide optimal patient care. "The patient comes first” is at the center of our philosophy at Shady Grove Fertility. We fervently believe that any decision we make from the perspective of serving the patient will ultimately be the best choice. Therefore, we remain dedicated to delivering exceptional service from all areas of the organization. In fact, based on our patient satisfaction survey results, 96 percent of our patients would recommend Shady Grove Fertility to a family member or friend.

Delivering the best Patient Care

Patient Care Teams

Shady Grove Fertility has become the largest fertility center in the nation because we are able to offer patients the best of both worlds—individualized care and consistently exceptional pregnancy rates. We achieve this balance through a concerted effort to ensure you have clear points of contact at all times through clearly defined patient care teams. As a patient, you will have a primary fertility care team comprised of your physician, primary nurse, a clinical administrative assistant, and a financial counselor. This core group, who is in consistent communication with one another, orchestrates every aspect of your care on a daily basis.

Additionally, they will point you to additional support systems such as our integrated Psychological Support Services or holistic fertility therapies through the Wellness Center. During treatment, while you'll come in contact with other caregivers, you can rest assured that your primary care team monitors your progress and is just a phone call away.

Individualized Approach

At Shady Grove Fertility, we base our treatment recommendations on a variety of circumstances including your test results, age, medical history, previous fertility treatment, and personal preferences. With this many variables, it becomes clear why each treatment plan is customized to the unique needs of each patient. The goal for us is to offer you the best chance of pregnancy while balancing the ability to offer the least expensive, least complex treatment possible.

Physician Collaboration

Behind the scenes, our physicians come together in person once a week to discuss treatment approaches or new protocols, attend Journal Club, or to discuss patient satisfaction and general practice improvement concepts. For patients, this translates to not just one physician reviewing your case file and treatment protocol but often several physicians from our legion of 34 reproductive medicine experts weighing in and providing insight. While this is a significant time commitment for our physicians, each view it as an investment well spent as we believe it's through these meetings that the collective knowledge of the entire group increases, and therefore, so does the care we provide.

Further, electronic medical records facilitate the seamless exchange of information between offices ensuring up to the minute details about treatment plans that remain available to our clinical care teams 24/7.


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