While in a treatment cycle—whether it be with intrauterine insemination (IUI), in vitro fertilitization (IVF), or donor egg—you will come to the office several times for monitoring appointments, which include an ultrasound and bloodwork to evaluate how well you are responding to treatment. During each appointment you will interact with a monitoring team, a well-orchestrated group of professionals whose daily focus is to ensure you have a safe, efficient, and thorough appointment.
MEDICAL ASSISTANT (MA)
The first half of your monitoring appointment will likely be with a medical assistant. The MA will draw a blood sample, which the lab will then examine to determine how well you are responding to the medication. This happens to be a part of treatment that many patients understandably fear or dislike; however, you can rest assured in the extensive training and experience of our medical assistants to make the experience quick and easy. From here, your MA will lead you to to the ultrasound area. There, one of our registered sonographers and/or a Shady Grove physician will perform the ultrasound examination and provide feedback.
A sonographer is someone who has completed formal ultrasound training in an American Medical Association (AMA)-approved school, and met the requirements for registry by the American Registry for Diagnostic Medical Sonography (ARDMS), an independent, not-for-profit organization that administers examinations and awards to qualified ultrasound professionals. To operate as a sonographer at Shady Grove Fertility, a candidate must hold a registered vascular technologist (RVT) and registered diagnostic medical sonographer (RDMS) credential as well as demonstrate an understanding and ability to follow clinical procedure protocols. Our sonographers show demonstrated expertise in ultrasound technology administration as well as women’s health and fertility.
The sonographers at Shady Grove Fertility help our physicians by administering and interpreting the transvaginal ultrasounds that are commonly used to help patients at different points in their treatment. Our sonographers performs detailed examinations of the anatomy/pathology, take necessary measurements and calculations, and document results utilizing our electronic medical records system, all while establishing personal rapport with our patients and providing thorough explanations of procedures along the way.
PATIENT SERVICE REPRESENTATIVE (PSR)
Our caring and compassionate patient services representatives are our front-line staff who answer incoming calls and greet incoming guests, including patients, to our practice. They are the “face” of Shady Grove Fertility and, in some respects, set the tone for the experience. They do so much more than check in patients and help to ensure each patient has his or her completed paperwork, they connect, they console, and they celebrate right alongside our patients. Many SGF team members throughout the practice have been in your shoes, so we are uniquely aware of the highs and lows that often accompany infertility. Our PSRs get involved in your story, hurt when you hurt, and rejoice in your good news. They are there for you to lend you a smile, a listening ear, or some helpful information to make each appointment as easy and efficient as possible.
Our patient service representatives will greet you with a smile and provide a high level of customer service by:
- Optimizing patients’ satisfaction, provider time, and facility utilization through appropriate and efficient scheduling practices
- Maintaining accurate patient accounts by obtaining, recording, and updating personal, financial, and insurance information to ensure timely service and processing
- Addressing issues in a timely manner to provide excellent customer service
- providing a broad overview of regarding patients benefits, coverage, and financial questions prior to their financial consultation.
Every member of your clinical team has a vital role in each patient’s fertility journey and and shares in the joy of creating families.